Chilada is committed to providing quality services to you and this policy
outlines our ongoing obligations to you in respect of how we manage your
We have adopted the
Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth)
(the Privacy Act). The NPPs govern the way in which we collect, use, disclose,
store, secure and dispose of your Personal Information.
A copy of the
Australian Privacy Principles may be obtained from the website of The Office of
the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Information is information or an opinion that identifies an individual.
Examples of Personal Information we collect include: names, addresses, email
addresses, phone and facsimile numbers.
Information is obtained in many ways including by email, via our website www.chilada.com.au,
through our retail outlets, from cookies and from third parties. We don’t guarantee website
links or policy of authorised third parties.
We collect your
Personal Information for the primary purpose of providing our services to you, to process and complete your transaction/order, providing information to our clients and marketing. We may also use your
Personal Information for secondary purposes closely related to the primary
purpose, in circumstances where you would reasonably expect such use or
disclosure. You may unsubscribe from our mailing/marketing lists at any time by
contacting us in writing.
When we collect
Personal Information we will, where appropriate and where possible, explain to
you why we are collecting the information and how we plan to use it.
information is defined in the Privacy Act to include information or opinion
about such things as an individual's racial or ethnic origin, political
opinions, membership of a political association, religious or philosophical
beliefs, membership of a trade union or other professional body, criminal
record or health information.
Chilada does not collect your sensitive information.
and practicable to do so, we will collect your Personal Information only from
you. However, in some circumstances we may be provided with information by
third parties. In such a case we will take reasonable steps to ensure that you
are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Information may be disclosed in a number of circumstances including the
• Third parties where you consent to
the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Information is stored in a manner that reasonably protects it from misuse and
loss and from unauthorized access, modification or disclosure.
When your Personal
Information is no longer needed for the purpose for which it was obtained, we
will take reasonable steps to destroy or permanently de-identify your Personal
Information. However, most of the Personal Information is or will be stored in
client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the
Personal Information we hold about you and to update and/or correct it, subject
to certain exceptions. If you wish to access your Personal Information, please
contact us in writing.
Chilada will not charge any fee for your access request, but may charge
an administrative fee for providing a copy of your Personal Information.
In order to protect
your Personal Information we may require identification from you before
releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important
to us that your Personal Information is up to date. We will
take reasonable steps to make sure that your Personal Information is
accurate, complete and up-to-date. If you find that the information we have is
not up to date or is inaccurate, please advise us as soon as practicable so we
can update our records and ensure we can continue to provide quality services
This Policy may
change from time to time and is available on our website.
If you have any